Your family's data, explained plainly.

1. Who we are

SpeakToMe is provided by Sendsorta. For the purposes of applicable data protection law, including the UK GDPR and the Data Protection Act 2018, Sendsorta is the controller of personal data processed through SpeakToMe unless this policy states otherwise.

Contact email: info@sendsorta.co.uk

Registered address: 71-75 Shelton Street, London, England, WC2H 9JQ, UK

2. Children and parent supervision

SpeakToMe is intended to be configured and supervised by a parent, guardian, carer, school, or therapist working with a child. We expect an adult to review settings, permissions, and use of the app.

Because SpeakToMe may process short voice recordings from children, we ask adults to use the app only where they are authorised to provide consent or another valid legal basis for that use.

3. Information we collect

• Locally stored app settings. Child display name, routine settings, recent attempts, and unlock progress are stored on the device using local app storage.
• Short audio clips and transcription metadata. When transcription is enabled, the app sends short voice clips, expected answers, prompt identifiers, locale, clip length, and a generated device identifier to our backend so the response can be transcribed and scored.
• Transcription output and scores. The app receives text transcripts and scoring results so it can decide whether an answer passed.
• Operational usage records. We keep a device-based daily usage record to enforce transcription limits and help prevent abuse of the service.
• Subscription and purchase information. If you use paid features, our subscription provider RevenueCat and the relevant app store may process purchase history, subscription status, transaction and receipt information, product identifiers, and an app-specific customer identifier used to restore purchases and unlock paid features.
• Support communications. If you email us, we will receive the information you choose to include in your message.
• Website and hosting logs. Our hosting providers may process basic technical information such as IP address, browser type, request path, timestamps, and security events when this website is visited.

4. How we use information

• To operate the SpeakToMe app and present the practice flow.
• To convert short spoken answers into text and score the response.
• To validate subscriptions, determine entitlement status, restore purchases, and present subscription paywalls through RevenueCat and the relevant app store.
• To maintain device-level usage caps and protect the backend from misuse.
• To answer support requests and improve product reliability.
• To host, secure, and deliver this website.

5. RevenueCat and subscriptions

SpeakToMe uses RevenueCat as a subscription infrastructure provider. RevenueCat helps us determine whether a device has access to paid features, present subscription purchase options, and restore purchases made through Apple App Store or Google Play.

Based on the current app implementation, RevenueCat is configured using RevenueCat-generated anonymous customer identifiers rather than a custom SpeakToMe account login. RevenueCat may therefore process purchase history, subscription status, product identifiers, store transaction data, receipt data, locale, currency code, and the anonymous app user ID it creates for subscription management.

We do not currently configure RevenueCat customer attributes for contact information such as name, email address, or phone number from inside the app.

6. Legal bases for processing

Where UK or EEA data protection law applies, we generally rely on:

• Consent when an adult chooses to enable microphone access and submit a child's spoken response for transcription.
• Contract or pre-contractual steps to provide the service you asked us to provide, including subscription access where applicable.
• Legitimate interests for service security, abuse prevention, troubleshooting, and support.
• Legal obligations where we must retain or disclose information under law.

7. How we share information

We do not sell personal information. We may share information with:

• Hosting and infrastructure providers that deliver the website and backend services, including Firebase infrastructure used to operate the transcription endpoint and usage-limit records.
• Speech processing providers used through our server-side backend to transcribe short audio clips that you submit.
• Subscription infrastructure providers including RevenueCat, and platform payment providers such as Apple and Google, to validate purchases, manage subscriptions, restore entitlements, and operate paywalls.
• Professional advisers, regulators, or authorities where disclosure is required to comply with law or protect rights, safety, or security.

8. Data retention

• Local app data remains on your device until you change it, clear the app's storage, or remove the app.
• Operational usage-limit records are currently retained for up to 35 days and then purged from the backend.
• Support emails are retained for as long as reasonably needed to handle your request, maintain records, or protect our legal position.
• Audio submitted for transcription is used for live processing. We do not design SpeakToMe as an archive of child voice recordings.
• Subscription records may be retained by RevenueCat and the underlying app store for as long as needed to manage purchases, restorations, fraud prevention, accounting, and legal compliance under their own retention practices.

9. International transfers

Some of our service providers may process data outside the UK. Where that happens, we rely on appropriate safeguards available under applicable law, such as standard contractual clauses or equivalent transfer mechanisms.

This may include providers such as RevenueCat and other infrastructure partners that operate from, or use sub-processors in, the United States and other jurisdictions outside the UK.

10. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request portability of certain data.

To make a request, email info@sendsorta.co.uk. We may need to verify your identity and request details before acting.

If your request relates to subscription records handled through RevenueCat, we may need to use RevenueCat tooling to action the request.

11. Security

We use reasonable technical and organisational measures intended to protect information handled through SpeakToMe. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. The version on this website is the current version. This policy was last updated on April 9, 2026.